Human help
Tell us where
you’re stuck.
Describe the situation, then send an email from your own mail app. This is an email contact route, not live emergency support or a guaranteed response service.
Urgent help in mainland China: police 110 · medical 120 · fire 119. Do not wait for an email reply.
Quick answers
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What does a Full Guide include?
A Full Guide covers all three journey stages for the city you choose: complete guides, supporting visuals, backup options and everyday Quick Cards. Other cities are sold separately. Urgent help and emergency cards are free.
Can I buy a Full Guide now?
Checkout is still being prepared. You can read free previews now; the website cannot take a payment yet.
How do I restore a purchased Full Guide?
Open My Guides, sign in with the account used for your purchase, and choose your city. If it is missing, contact us with your order reference and account reference. Do not pay again.
Can I use my phone and iPad?
Yes. Up to two registered browsers can use your account. Remove an old browser in My Guides before adding a third. Sign-in sessions last up to 30 days; signing in again does not require another purchase.
Can I use the guide offline?
The website needs a connection. Quick Card Save keeps a link on this browser; it does not save the card offline. Save the addresses and personal-use Quick Card screenshots you need before leaving Wi-Fi. No downloadable offline pack is available.
What about refunds or a purchase problem?
Checkout is not live, and purchase and refund terms are not yet published. These terms need to be available before you pay. For an existing order issue, email us with the order reference; do not send card details.