Nationwide essentials · During Your Stay
Board your high-speed train
Follow the station, passport and boarding sequence, with help for children and changed plans.
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Missed the train? Finish the change before heading to a gate
Stay at a staffed ticket or service point
Show your original passport and confirmed booking to railway staff. Open the order in the original booking channel; if an agent sold it, use that agent's support as needed. Say: 我错过了这趟车，请帮我确认能否改签。 — I missed this train; please check whether I can change it.
Compare the actual replacement
Read the offered date, full departure station, destination, train, class and any charge before accepting. Rules depend on the original ticket and timing; do not assume a free change or refund. A new station can require a cross-city transfer.
Confirm the new ticket, then travel
Complete the approved change/payment and find the newly confirmed order with its passenger, train and seat or valid ticket status. Keep the old reference for follow-up. A request in progress or waitlist is not permission to board another train.
Inside the full guidance
Before leaving for the station
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Step 1 · Enter with your passport
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Step 2 · Find the waiting area
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Step 3 · Board the correct carriage
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Ask with the booking screen open
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Traveling with children: register every child before boarding
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My Essentials
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