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Emergency help · Always free

National emergency numbers and basic help phrases. No account or purchase needed.

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Last edited: September 25, 2026Last fact-checked: Not recorded

In an urgent situation, your location and a short description are more useful than a long explanation.

Safety comes before the appMove to a staffed public place when safe, contact local emergency services for urgent danger, and do not delay care while troubleshooting a phone.

Before you start

Keep offline

  • ✓Passport copy and visa details
  • ✓Insurance policy and assistance number
  • ✓Hotel address in Chinese
  • ✓Emergency contacts
  • ✓Embassy or consular contact
  • ✓Medication and allergy information

Practical steps

Get to a safe staffed place

Move away from immediate danger when safe and seek help from police, medical staff, hotel reception, station staff or an airport information desk.

Practical steps

Share the exact location

Show the Chinese place name, map pin, building, floor, gate or platform. Send the same information to your trusted contact.

Practical steps

Protect documents and accounts

If a phone, card or passport is lost, block access through the issuer or account provider and record the incident through the appropriate local authority.

Lost phone: restore contact, then protect accounts

  1. Reach a staffed place before trying to recover accounts

    Go to hotel reception, station Customer Service or a police post. Give your name, hotel/address and a companion's number from your saved or printed notes. Ask: 我的手机丢了，请帮我联系酒店或同行的人。 If there is immediate danger, ask them to call 110 first.

  2. Use a trusted device and official support

    With a trusted companion or hotel business-support arrangement, contact your mobile carrier to suspend the lost SIM and your wallets/bank to protect payment access. Use official app/site or card-back contacts, not a number sent by a claimed finder. Do not reveal passwords, verification codes or remote-control access to a helper.

  3. Recover the next booking without your phone

    Use your original passport plus saved booking references at the staffed hotel/rail/airline counter. Ask for a reachable callback number and an accepted temporary way to pay. A replacement SIM or new handset will not automatically recover every app account.

  4. Keep one written record

    Record where and when it was lost, last taxi/train details, device description and any case references. For suspected theft, ask police for a report; for a known taxi or venue loss, use its official lost-property channel. Do not travel alone to an unverified recovery address or pay a finder before verifying the situation.

Help communicating · Always free

Show these essential phrases to a nearby helper. No sign-in needed.

Please call an ambulance

请马上帮我拨打120叫救护车。

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Please tell them exactly where we are

请告诉接线员我们现在的具体位置、附近的路口或明显的标志物。

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My phone has no battery

我的手机没电了，可以帮我充电吗？

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